Frequently Asked Questions

Great quality products, unbeatable price range and exceptional customer centricity.

We stand behind all our products. All of our products carry a 12 month RTB warranty if not specially stated. RTB (Return to Base) means the buyer pays for returning goods to us; we will fix or replace the faulty products. Refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.

We aim to deal with all customer sales and support queries within 1-2 business days ( unless a delay is specified)

Products are shipped the next working day for delivery within 1-3 working days for courier parcels and 3-7 working days for large freight.

We have our showroom/ distribution centers based in AKL , WLG and CHCH showcasing a range of products and to deliver your parcels effectively and to service our customers promptly. Please refer to our https://www.tsbliving.co.nz/pages/contact-us

Promotions ( including the signup discount code) can not be combined, unless specifically stated. The TSB signup code will not expire and can not be used on items on sale.

Select items may be excluded from promotions, this can include but is not limited to: NZ Made items, DS BS items, Midea items, Mattresses and Temporary Fencing. TSB Living reserves the right to hold or cancel any orders with incorrect pricing applied.

If you are not satisfied for any reason, we will do our best to get things fixed really quickly. We will meet all our obligations under the Consumer Guarantees Act and Fair Trading Act.

We currently accept payments using credit card facilities or bank deposit only.
Payments will not be processed until all applicable information has been received by TSB Living Ltd. Payments are not cleared on weekends or public holidays, please ensure sufficient funds are available on credit cards for payment to be processed on the next business day.
If your payment is not received within 7 days from the date that you receive your order confirmation, TSB Living Ltd. reserves the right to cancel the transaction.
TSB Living Ltd. also reserves the right to change prices for products displayed on www.tsbliving.co.nz at any time without notification.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

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We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

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Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).